whatsappOct 26, 202613 min
Designing WhatsApp FAQ Bots to Ease CS Load
A practical guide for Southeast Asian enterprises to design WhatsApp FAQ chatbots that truly reduce customer service workload while keeping service quality high.
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Insights
Articles, tips, and guides on digital business communication.
whatsappOct 26, 202611 min
WhatsApp as a Channel for Community Events
How Southeast Asian community organisations can use WhatsApp more systematically for event announcements—enhanced with WhatsApp Business API, SMS fallback, and Omnichannel messaging.
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whatsappOct 26, 202614 min
How Indonesian SMEs Grow Sales with AI & WhatsApp
For many Indonesian SMEs, AI, WhatsApp Marketing, and Omnichannel sound corporate. On the ground, they’re just new ways to reply faster, sell smarter, and keep customers coming back.
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rcsOct 26, 202612 min
Interactive RCS Journeys for Ayyamul Bidh Fasting
How Islamic institutions and halal brands can use interactive RCS with images, video, and CTA buttons to support Muslims in observing Ayyamul Bidh fasting with clear intent and measurable engagement.
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artikelOct 26, 202616 min
US-China Chip War and How Tech Is Being Rewired
The US-China chip war is quietly reshaping AI, cloud, and devices we use daily—from smartphones to business messaging infrastructure in Southeast Asia.
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artikelOct 25, 202618 min
Global Layoffs and the 2026 Recession: Staying Afloat
Global layoffs and the looming 2026 recession are no longer distant headlines. This piece unpacks what’s really happening and how ordinary workers can stay afloat without false hope.
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aiOct 24, 202616 min
The Rise of AI Agents and Office Work’s Future
The Rise of AI Agents is reshaping office work, from email replies to data analysis. Not just chatbots, but autonomous “colleagues” that can decide and act.
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artikelOct 24, 202615 min
Global AI War: OpenAI, Google, China, and What Comes Next
The global AI war between OpenAI, Google, and China is reshaping power, from economics to everyday communication. The real question is: where do we stand?
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fintechOct 24, 202616 min
Gold, Stocks, Crypto Investing in Uncertain Times
Gold, stocks, and crypto have all been booming, but for very different reasons. In an economy full of layoffs and rate hikes, how do retail investors build a portfolio that’s sane, resilient, and not driven by pure FOMO?
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